Shipping policy

Last updated: July 18, 2026

This Shipping Policy explains the processing times, shipping charges, delivery estimates, and other shipping conditions for orders placed with VETARAPETS.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is confirmed.

Business days do not include weekends or U.S. federal holidays. Processing times may be longer during holidays, promotional periods, severe weather events, or periods of high order volume.

You will receive a shipping confirmation email with tracking information after your order has been dispatched and tracking becomes available.

UNITED STATES SHIPPING

For orders shipped to eligible addresses within the United States:

Orders below $46.99: $3.99 standard shipping
Orders of $46.99 or more: free standard shipping
Estimated transit time after processing: 3–7 business days

Including the usual 1–3 business day processing period, United States orders generally arrive within approximately 4–10 business days after payment is confirmed.

CANADA SHIPPING

For orders shipped to eligible addresses within Canada:

Orders below $46.99: $3.99 standard shipping
Orders of $46.99 or more: free standard shipping
Estimated transit time after processing: 5–12 business days

Including the usual 1–3 business day processing period,Canada orders generally arrive within approximately 5–12 business days after payment is confirmed.

DELIVERY ESTIMATES

Delivery dates shown at checkout are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, carrier service, weather, customs processing, product availability, and other circumstances outside our reasonable control.

Carrier delays do not automatically qualify an order for cancellation or refund while the shipment remains in transit.

SHIPPING ADDRESS

Please make sure your name, shipping address, apartment or unit number, city, state or province, postal code, and contact information are complete and accurate before submitting your order.

VETARAPETS is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information supplied by the customer.

CUSTOMS, DUTIES, AND TAXES

International shipments, including shipments to Canada, may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless specifically stated as included at checkout, these charges are the responsibility of the customer.

Customs processing may cause delays that are outside the control of VETARAPETS and the shipping carrier.

TRACKING INFORMATION

When tracking is available, it will be included in your shipping confirmation email. Tracking information may require additional time to become active after the carrier receives the shipment.

LOST, DELAYED, OR DAMAGED PACKAGES

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us at vetara.pets@gmail.com with your order number and relevant details.

For damaged shipments, please include clear photographs of the product and shipping packaging. We will review the issue and provide the appropriate next steps.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled after processing or shipment has begun.