Shipping Policy
At VETARAPETS, we do our best to process and ship orders quickly and carefully. Most orders are shipped from our U.S. warehouse to ensure a smooth delivery experience.
Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays. Processing time may be longer during peak seasons.
Shipping Destinations
VETARAPETS ships to selected regions available at checkout.
Shipping methods and costs are displayed at checkout based on your address.
U.S. Shipping
Most U.S. orders ship from our U.S. warehouse.
Delivery time is typically 3–7 business days after shipment.
Delivery times are estimates and may vary due to carrier delays, weather, or holidays.
International Shipping
International orders typically arrive within 7–15 business days after shipment.
Delivery may vary depending on customs clearance and local regulations.
Shipping Fees
Shipping fees, if applicable, are shown at checkout before payment.
Free shipping promotions may be offered and will be clearly displayed on site.
Order Tracking
Tracking information will be sent via email once your order ships, if available.
Tracking updates may take time after carrier pickup.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees.
These fees are not included unless stated and are the responsibility of the customer.
We are not responsible for customs-related delays.
Shipping Delays
Delays may occur due to carrier issues, weather, customs inspections, or holidays.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Incorrect addresses may result in delays or extra shipping charges.
Lost or Damaged Packages
If your package is lost or damaged, contact us at vetara.pets@gmail.com.
We will assist in coordinating with the carrier to resolve the issue.