Refund policy
Return & Refund Policy
We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be unopened, unused, and in the same condition in which it was received. It must also be returned in its original packaging, and you will need to provide a receipt or proof of purchase.
For health and safety reasons, opened or used pet supplements are not eligible for return unless the product arrived damaged, defective, or incorrect.
To exercise this right, please contact us at vetara.pets@gmail.com before returning the item.
Return instructions and the return address will be provided after your return request has been reviewed and approved. Items returned without prior authorization will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns, including situations where the customer no longer wants the product, ordered the wrong item, or changed their purchasing decision.
VetaraPets will cover return shipping costs for approved claims involving products that arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.
We do not charge a restocking fee.
For any return-related questions, please contact us at vetara.pets@gmail.com.
Damages, Defects, and Incorrect Items
Please inspect your order after delivery.
Contact us immediately at vetara.pets@gmail.com if your item arrives damaged, defective, or incorrect. Please include your order number and clear photographs of the product and packaging so that we can review the issue.
Once the claim is approved, VetaraPets will provide return or replacement instructions and will cover the applicable return shipping costs.
Exceptions and Non-Returnable Items
For health and safety reasons, opened or used pet supplements cannot be returned unless they arrived damaged, defective, or incorrect.
We also do not accept returns for:
- Gift cards
- Personalized or custom products
- Products damaged through misuse, improper storage, or failure to follow the product instructions
- Items returned without prior authorization
- Items that are not in their original packaging
- Items purchased as final sale, unless otherwise required by applicable law
Please contact us at vetara.pets@gmail.com if you have questions about whether a specific item is eligible for return.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different product is to request a return for the original item. Once the return has been approved, you may place a separate order for the new product.
European Union 14-Day Cooling-Off Period
If an order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.
The item must be unopened, unused, in its original packaging, and in the same condition in which it was received. You must also provide a receipt or proof of purchase.
For health and hygiene reasons, the right of withdrawal may not apply to sealed pet supplements once the seal has been broken or the product has been opened, where permitted by applicable law.
To exercise this right, please contact us at vetara.pets@gmail.com before returning the item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at vetara.pets@gmail.com.