Versand

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, promotional periods, or periods of high order volume.

Shipping Rates

We offer free shipping on orders over $49. Shipping costs for orders below the free shipping threshold will be calculated at checkout.

Delivery Time

Estimated delivery times vary depending on the destination, shipping method, carrier service, and product availability. Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. Vetara Pets is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us at vetara.pets@gmail.com with your order number and relevant details. We will help review the issue and work toward a suitable solution.

International Shipping

Shipping availability may vary by destination. Any customs duties, taxes, import fees, or additional charges required by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Contact

For shipping questions, please contact us at vetara.pets@gmail.com.